Finance Transformation Manager – SME Order to Cash

Responsibilities

• Act as the Finance SME for Order to Cash, designing future‑state processes across retail and B2B customer journeys. Post design, support testing, readiness, cutover and early‑life support, ensuring Finance data is accurate, controlled and embedded into future ways of working.
• Define requirements covering revenue, billing, cash collection, refunds, credit management and financial controls.
• Ensure effective integration between Finance, SAP, order management, payment and customer systems.
• Drive process improvements that deliver strong governance, accurate reporting and an excellent customer experience.
• Post the programme there will be further projects, as M&S continues to transform and drive change. There are a variety of options including the Order to Cash team, the Continuous Improvement team as well as the roles in the Technology teams supporting Finance.

• Ideally a qualified accountant (ACA, ACCA, CIMA or equivalent).
• Strong understanding of Order to Cash, Accounts Receivable, Credit Control, Revenue and Cash management processes.
• Experience working on finance transformation, ERP or SAP programmes.
• Ability to influence senior stakeholders and work effectively across cross‑functional teams.
• Strong problem‑solving skills with a focus on delivering pragmatic business solutions.

Demonstrates expertise as a Finance Subject Matter Expert in Order to Cash processes, with a strong focus on financial controls, revenue management, and cross‑functional collaboration. Proven ability to drive process improvements and support finance transformation initiatives using ERP and SAP systems.