TSB | Customer Service Consultant | Grade B | Branch Banking | | 12 month FTC

TSB | Customer Service Consultant | Grade B | Branch Banking | Manchester | 12 month FTC

This job is with Santander UK, an inclusive employer and a member of my Gwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day. When they feel more confident with their money, they can get more out of life. And put simply, that is what it's all about.

TSB Branch Banking are looking for a Money Confidence Expert (Digital) based in our Manchester, Market Street branch.

In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.

We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience delivering excellent customer service across multiple channels
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

We'll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,235 on target) based on company performance
• Fantastic company pension - TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

Inclusion matters  want everyone to feel at home - whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we'd love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we'll ensure you're considered.

We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.