Pension Administrator - New Business Team

Do you have customer service experience within financial services and enjoy speaking to clients and advisers on the phone?

We're looking for a Pension Administrator to join a busy team, supporting clients and financial advisers with pension-related queries and administration. This role is ideal for someone with a background in finance, banking, investments, or pensions customer service who wants to build a long-term career in the industry.

• Providing high-quality customer service to clients and financial advisers
• Handling pension-related queries and requests from start to finish
• Processing new business, transfers, and investment instructions
• Liaising with internal teams, advisers, and providers
• Ensuring all work is accurate, compliant, and completed on time
• Building strong relationships through clear and professional communication

• Essential: Customer service experience within financial services (e.g. banking, pensions, investments, insurance)
• Confident speaking to clients and advisers over the phone
• Strong attention to detail and accuracy
• Good organisational and multitasking skills
• Comfortable working with numbers and systems
• Proficient in Microsoft Office (especially Excel)
• Positive attitude and willingness to learn

• 25 days holiday plus bank holidays
• Hybrid working (3 days office / 2 days home after probation)
• Private medical insurance (after 6 months)
• Life insurance (after 6 months)
• Pension scheme (after 3 months)
• Study support for financial qualifications
• Social events

• Monday to Friday, 9am - 5pm (35 hours per week)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.