Personal Banker

JOB RESPONSIBILITY

PERSONAL BANKER

27000

LONDON

PERMANANT

FULL OFFICE-BASED

Identifies and pursues sales opportunities through client referrals SBI internal networks corporate relationships and personal network

Delivers superior customer service promptly handling all calls and emails received; fosters strong customer relations and actively promotes State Bank of India UK as the preferred provider of banking services

Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable directed to the relevant department on the clients behalf

Identifies and pursues opportunities to cross-sell products and services to existing clients through regular telephone &/or face-to-face contact and ongoing relationship building

Fosters and maintains a welcoming professional and service-oriented atmosphere within the banking hall

To support the branchs business development initiatives by promoting and attending business development and sales events

To process new a

counts applications including NRI postal service and other miscellaneous service requests

Preparation of DCS for service requests

To handle all postal service requests

To prepare the AML Risk Matrix and checklists for account opening

Responsible for logging and maintenance of the postal register

Designated as cover for the alternate Personal Banker position as and when required

Responsible for operating cash attending to customers and maintaining the cash register ensuring compliance with the policies and procedures of the bank

Responsible for processing of Remittances

Responsible for the maintenance of AML format for Cash of more than 9000 on a daily basis

Responsible for dispatching cheques for remittances.

Responsible for providing cover for clerical staff as and when required

Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer.

PERSON SPECIFICATION

Identifies and develops opportunities; innovates and makes things happen.

Self-driven and self-reliant - set aims and targets and leads by example.

Results-oriented.

Self-assured and confident.

Prior experience in a similar role would be advantageous