Credit Controller

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We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional food service systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Home Solutions division is the world’s leading provider of smart systems for domestic kitchens. Drawing on a long history of reliability and expertise, we help our partners enhance their businesses and provide outstanding kitchen and cooking experiences to our consumers by offering complete solutions for food preparation and cooking.

A Credit Controller plays a critical role in protecting cash flow by managing the sales ledger, ensuring timely customer payments, and minimizing overdue debt. The role sits within the UK Finance team and works closely with the Sales Back Office and external partners such as trade credit insurers.

• Credit Management — Assess and approve new customer credit applications, set credit limits, and conduct regular reviews to manage risk.
• Trade Credit Insurance Support — Liaise with the credit insurance provider to submit limit requests, monitor approved limits, manage policy compliance, and escalate potential risks. Ensure customer exposures remain within insured thresholds and support monthly reporting to the insurer.
• Debt Recovery — Proactively chase overdue payments via phone, email, and written communication. Negotiate payment plans where required and manage disputed invoices professionally.
• Cash Allocation — Accurately post and allocate incoming payments to customer accounts, ensuring the ledger is always up to date.
• Reporting — Prepare aged debtor reports, highlight risks, and provide cash ‑ inflow forecasts to management.
• Account Maintenance — Maintain accurate customer records, issue monthly statements, and ensure compliance with internal controls.
• Legal Action — Initiate legal proceedings or place accounts on stop when debts fall outside agreed terms, following company policy.

Communication Skills — Confident, professional communicator able to negotiate effectively with customers at all levels.

Numeracy & Accuracy — Strong attention to detail and ability to manage high volumes of financial data.

Systems Knowledge — Proficient in MS Excel; prior exposure to SAP is advantageous.

Problem ‑ Solving—Capable of resolving invoice disputes efficiently and collaboratively.

Insurance Awareness — Understanding of credit insurance processes or willingness to learn