Order to Cash Specialist

Workplace:
Media City, Manchester + Hybrid

The Order to Cash (OTC) team operates at the heart of our Finance Shared Services hub, taking responsibility for the end-to-end sales ledger, credit control, cash allocation, and customer credit management life cycles. We are an agile, collaborative, and a continuous-improvement-focused team dedicated to maximising cash flow and delivering seamless transactional processing. Working closely with cross-functional finance teams, commercial departments, and external clients globally, we pride ourselves on maintaining clean ledgers and driving operational efficiencies.

We’re looking for an OTC Specialist to join our team on a 16-month fixed-term contract basis. Reporting directly to the OTC Operations Manager, you will act as a cross-functional, agile all-rounder undertaking various sales ledger processing, credit control, and credit analysis duties.

In this varied role, you will ensure the seamless flow of cash from receipt allocation through to collection, perform customer credit checks, support key billing processes, and investigate unapplied receipts. You will also play an active part in audit preparation and continuously look for opportunities to improve workflow efficiencies.

Some of your key day-to-day responsibilities will include:

• Approving PaaS / invoice transactions, processing cash allocations via Blackline, building remittances, and supporting Royalties/Fast billing processes.
• Collaborating cross-functionally to investigate, review, and resolve unapplied or unidentified receipts in Oracle Fusion.
• Proactively collecting outstanding debts from both domestic and international clients to manage aged debt effectively.
• Partnering with the Credit Analyst on customer credit checks and maintaining updated customer master data.
• Supporting audit deliverables and requirements for interim and year-end audit cycles.
• Adhering to standard operating procedures (SOPs) while identifying and suggesting workflow efficiencies and process improvements.
• Collaborating across departments to understand team dependencies and maximise personal and operational contribution.

• Proven experience working within accounts receivables (AR), sales ledger and credit control environment, preferably in a fast-paced transactional service centre.
• Strong working knowledge of major ERP systems (e.g., Oracle, SAP, Microsoft Dynamics).
• Advanced Microsoft Excel skills, specifically including VLOOKUPs and Pivot Tables for data analysis.
• Solid practical understanding of sub-ledger procedures and cash allocation workflows.
• Strong communication and negotiation skills, paired with exceptional attention to detail and accuracy in transactional processing.

• Embracing digital opportunities, contributing to team improvement initiatives, and questioning the status quo to optimise work practices.
• Demonstrating a positive attitude and openness to trying new approaches when faced with changing priorities.
• Drive to understand wider business functions and actively explore ways to support mutual success.
• A leader of one's own workload who prioritises mental and physical wellbeing during periods of change to remain fresh and focused.

• Occasional travel to our London office may be required.