Senior Pensions Administrator – BPA Provider

The Opportunity

Our BPA Operations team is expanding, and we're looking for an experienced pensions professional to help deliver first-class administration for policyholders and members of defined benefit schemes.

• Taking ownership of the day-to-day administration of BPA policies and defined benefit schemes, making sure all work is accurate, timely and aligned with legislation, benefit specifications and internal policy
• Supporting policyholders with clear, proactive and personalised service including those in vulnerable circumstances in line with FCA Consumer Duty
• Managing policyholder and member activity including maintaining records and safeguarding data integrity to handling queries and processing retirement, transfer and bereavement quotations and settlements
• Preparing newly on boarded schemes for go-live, including buy-in shadow administration, payroll processing, data cleansing and the move to buy-out
• Carrying out quality assurance checks, tracking service levels and coaching and supporting colleagues
• Contributing to reporting, reconciliations, governance, projects and ongoing process improvement

• Pensions administration experience, ideally in defined benefit or BPA environments (defined contribution exposure is also welcome)
• Solid understanding of pensions administration, including Guaranteed Minimum Pensions, and the relevant legislative and regulatory landscape
• Confidence with administration systems and Microsoft Excel, alongside good analytical, problem solving and decision making skills
• Excellent organisation and prioritisation skills
• Strong communication skills and the ability to build good working relationships with policyholders, trustees, colleagues and external suppliers
• A pensions administration qualification and knowledge of Irish pensions law would be a bonus, but aren't essential