Technical Officer; Casework

About The Role

Working hours:

35 hours per week

Contract type:
Permanent

Closing date: 11.59pm, 23 March 2026

Interview method: in person

Interview dates: 16 / 17 April and week commencing 20 April 2026

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

• Legal right to Work:
  In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References - where possible we require 3 years' history.
• BPSS (Baseline Personnel Security Standard) clearance - this post is subject to BPSS checks. You will therefore be required to consent to and comply with BPSS checking requirements prior to commencing in this post. This check involves verification of identity; nationality and immigration status; employment history (past 3 years) and basic criminal record check.

We are excited to be recruiting for the role of Technical Officer (Benefits Casework) on the Appeals Team.

The Technical Officer (Benefits Casework) role is an important role in providing assurance that we are operating to regulatory standards, protecting the public purse and putting our residents at the centre of our Benefits Service.

As a Technical Officer (Benefits Casework) you will manage a varied and sometimes complex caseload of reconsiderations and appeals. You will also represent Manchester City Council at both Housing Benefit and Council Tax Reduction Tribunal hearings, and whilst tribunal attendance is an essential aspect of the role, the number of hearings is typically low, with all staff fully trained and supported.

We are looking for applicants who have the right skills and expertise in Housing Benefit and Council Tax Reduction, but who also demonstrate the potential to grow and flourish on the team.

Staff can also access the Council’s Flextime Scheme. Subject to business needs staff can work from home the majority of the time. Our homeworking hours start at 6am and finish at 7pm with core hours between 11am and 2.30pm. You can also take a maximum of two days a month as flex leave under the scheme as long as you have made the time in advance.

Staff will be expected to attend the office for training, team meetings, or as required.

For an informal discussion before applying for the role, please contact Rachel Halpin, rac or Nina Jackson, ni

• Reviewing Housing Benefit and Council Tax Reduction decisions and recommending and applying changes where appropriate.
• Writing Tribunal Service and Valuation Tribunal Service papers in response to Appeals.
• Presenting cases at Tribunal.
• Feeding back on training, process and policy issues relating to guidance.

Recent expertise in Housing Benefit and Council Tax Reduction is a fundamental requirement for this role.

Please show in your application how you meet the requirements of the Key Behaviours, Skills and Technical Requirements from the Role Profile.

We’re the local council for one of the UK’s most vibrant and diverse cities.

Working for Manchester is isn’t just a job – it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city – a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand.
• We work together and trust each other.
• We show that we value our differences and treat each other fairly.
• We ‘own it’ and we’re not afraid to try new things.
• We’re proud and passionate about Manchester.

• Generous holiday allowance – Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension – You’ll be enrolled in the UK’s largest local government pension scheme, with…