Information Rights Officer

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.

Based in the centre of Manchester and Westminster, we employ over 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.

The Information Rights Officer plays a key role in making sure we meet our legal responsibilities around data protection and information rights. You will handle requests for information in line with legislation, providing clear and accurate responses while helping to reduce the risk of non-compliance. You will also offer practical advice to colleagues on how to manage data appropriately.

You will work closely with the Data Protection Officer and wider team to support regulatory responses, maintain accurate records, and contribute to data protection impact assessments. The role also involves delivering guidance and training to colleagues, helping to build understanding of data protection and cyber security across the organisation.

This is a varied role that requires strong judgement, attention to detail, and the ability to interpret complex legislation. You will need to manage competing priorities, meet statutory deadlines, and work collaboratively with others to ensure a consistent and high-quality service for information requesters.

• experience with disclosure requests and working with Data Protection legislation
• experience analysing complex legislation and applying it to particular cases and situations
• excellent communication skills, both written and verbal and the ability to present information clearly
• knowledge of data protection and information rights legislation applied within a public authority
• experience handling information rights requests
• technical knowledge of current data protection legislation and the role of the data protection officer under GDPR
• industry recognised qualifications in DPA and FOI legislation e.g. CIPP/E, CIPM, University of Maastricht Certified DPO etc or willingness to obtain this qualification

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• Hybrid working, 40 percent office based
• Access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• Comprehensive learning and development programme
• Employee discount scheme across hundreds of retailers
• Bicycle loan scheme
• Season ticket loan
• Paid for professional memberships

We are committed to equality, diversity, and inclusion. We especially encourage applications from candidates who are from under‑represented groups, including Asian, Black, Mixed Ethnicity, disabled, LGBTQ, and other under‑represented communities.