Technical Officer; Casework

About The Role

Working hours:

35 hours per week.

Contract type:
Permanent.

Working style:
Hybrid – employees split their time between working remotely (e.g., from home) and working on‑site (e.g., in an office).

Closing date: 11:59pm 9 July 2026.

Interview method:
In person.

Applicants must have an existing right to work in the UK, as visa sponsorship is not available for this position.

• Legal right to work in the UK in accordance with Home Office guidance. Candidates must evidence their right to work before commencement.
• Two references, with a 3‑year work history where possible.
• BPSS clearance before starting the post.

The Technical Officer (Benefits Casework) role is crucial for ensuring that Manchester City Council operates to regulatory standards and protects the public purse. You will manage a varied and sometimes complex caseload of reconsiderations and appeals and represent the Council at Housing Benefit and Council Tax Reduction Tribunal hearings.

Tribunal attendance is an essential aspect of the role, although the number of hearings is typically low; staff will be trained and supported.

Applicants with expertise in Housing Benefit and Council Tax Reduction who demonstrate potential to grow and flourish on the team are encouraged to apply.

• Review Housing Benefit and Council Tax Reduction decisions and recommend and apply changes where appropriate.
• Write Tribunal Service and Valuation Tribunal Service papers in response to appeals.
• Present cases at Tribunal.
• Feed back on training, process and policy issues relating to guidance.

Staff can access the Council’s Flextime Scheme. Subject to business needs, staff may work from home the majority of the time. Homeworking hours start at 6:00 am and finish at 7:00 pm, with core hours between 11:00 am and 2:30 pm.

Staff have a maximum of two flex leave days per month. Staff will be expected to attend the office for training, team meetings, or as required.

Part‑time flexible working arrangements may be considered.

Essential: expertise in Housing Benefit and Council Tax Reduction.

Include your experience in your application; transferable skills alone will not be considered for an interview.

Demonstrate in your supporting statement how you meet the required behaviours, generic skills and technical requirements.

Manchester City Council welcomes applications from people of all ages and backgrounds, particularly from Black, Asian and Minority Ethnic communities, disabled people and young people. We are a Disability Confident Employer and provide a range of supports and adjustments.

We guarantee assessments for applicants who meet the recruiting panel’s minimum shortlisting requirements and identify with at least one of the following:
Armed Forces, veterans, current or former care, long‑term condition, or completion of specified leadership programmes.

In accordance with Home Office guidance, candidates must evidence their right to work in the UK before commencement. The role is not eligible for sponsorship.

Pre‑employment checks will depend on the role and are listed in the advert.