Casework & Complaints Coordinator
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-07-13
Listing for:
Borough of Brent
Full Time
position Listed on 2026-07-13
Job specializations:
-
Government
Human Services/ Social Work, Government Administration
Job Description & How to Apply Below
Brent Council seeks a Casework Support Officer to join the Complaints and Casework Team. You will log, triage and assign casework, primarily complaints and enquiries, to managers and officers, and perform quality checks to ensure clear, accurate outcomes for customers.
Based in the Democratic and Corporate Governance department, you will help maintain records, monitor progress and contribute to service improvements while developing essential casework skills.
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