Business Support Officer Level 1 - Communication and Language Support

Working Hours: 17.5 Hours Per Week (Tuesday, Wednesday, Friday)

Contract Type: Part-Time, Temporary for 18 months

Working style: On site Employees carry out their job primarily from a physical workplace, such as an office

Closing date: 11.59pm, 17 August 2026

Interview Method: Face to Face

Applicants must have existing right to work in the UK, as visa sponsorship is not available for this position.

• Legal right to Work:
  In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
• 2 References - where possible we require 3 years' history.
• Proof of Manchester Residency – Roles at Grade 1 to 3, trainee ships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit -
• Qualification
  - Language Proficiency evidence of one of the following languages:
  Arabic, Farsi, Kurdish or Pushto
• DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here.

M-Four Communication & Language Support Service (M-FOUR CALSS) helps Manchester City Council communicate better with people from ethnic minority and disabled communities. Our goal is to remove language and cultural barriers so everyone can access council services and information equally.

We provide interpreters for over 60 spoken languages and British Sign Language (BSL).

We translate documents and publications into different languages, Braille, and other accessible formats.

We work with all council departments to make sure information is available to everyone.

We train and manage a team of interpreters, translators, and language specialists, working with universities and other partners to promote careers in language services.

We aim to make Manchester a leader in language and cultural diversity.

Our work supports the Council’s vision of equality for all and contributes to the city’s growth—socially, culturally, and economically. We help ensure everyone has an equal chance to benefit and contribute to life in Manchester.

The Multilingual Business Support team plays a key role in achieving these goals and supporting council policies.

This Business Support role sits within M‑Four Translations, a vital service supporting Manchester City Council’s commitment to inclusive and accessible services. You will play a key part in booking Interpreting and translation requests, ensuring residents can access council services regardless of language barriers.

This is an exciting opportunity to work in a fast-paced, customer-focused environment where your work directly supports vulnerable communities and frontline services across the city, helping to improve communication, equality, and service delivery.

This role is essential to the effective delivery of the M‑Four Translations service. By accurately processing bookings, liaising with interpreters, and supporting service users, you will ensure that communication runs smoothly across council services.

Your work will directly contribute to timely and professional language support, enabling services to operate efficiently and ensuring residents receive the support they need without barriers.

We would love to hear from you if you have experience of:

• Multi-tasking and have experience of working under pressure, organising your workload and meeting deadlines
• Ability to engage with stakeholders to identify information needs and to know how to obtain relevant information
• Handling enquiries/queries (written or verbal) from a wide range…