Counselling Manager

Are you a qualified counsellor with management or leadership experience?

Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Counselling Manager to their team.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

You will work as part of the EAP management team in coaching your teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. You will monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations.

The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs.

Responsibilities

Overall responsibility for the running of your counselling team
Monitor, mentor and ensure counsellors are working in line with clinical governance and the KPIs set out within internal policies
Work proactively to ensure the wellbeing of all counsellors, through debriefs, wellbeing sessions and team engagement
Implement and maintain new weekly and monthly goals by completing regular quality assessments and coaching sessions; monitoring additional learning in line with performance management protocols and CPD requirements
To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as and when required and ensure team members are always following the Risk Guidance policy
Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays
Create and deliver training presentations for new colleagues and shape and deliver new training presentations/programmes for existing colleagues
To provide daily, weekly, monthly reports to the Head of Counselling as required
To assist with the investigation and outcome of service issues

What you Bring to the Team

Counselling qualification with BACP registration
Pro-active and self-motivated attitude
Professional and outgoing personality, with strong organisational skills
Ability to inspire team members and encourage clinical excellence and exceptional customer service
Ambitious with the determination to succeed
Proven experience within a professional and fast-paced work environment

Benefits

Cash plan for you (and your children, if any)
Holidays increase after 2-and 5- years' service
Contractual sick pay
Private medical insurance after 5 years' service
Profit share scheme
Season ticket loan scheme
Cycle to work scheme
Access to Employee Assistance Programme
Company incentives, access to discount schemes
100% funding for professional registration fees
Support with revalidation and CPD

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INDMANS

Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy