On Call Support Officer

This role is for internal applicants to Surrey Fire and Rescue only.

This role has a starting salary of £44,038 (Development) - £48,202 (Competent) per annum, based on a 42-hour working week.

Join us as an On-Call Support Officer and help shape the future of Surrey Fire and Rescue Service.

We are looking for an enthusiastic and dedicated individual to become the newest member of our dynamic team of four. In this pivotal role, you will support the operational effectiveness of our three 24/7 on-call stations, while also contributing to meaningful organisational development through collaborative project work with wider Service teams across all functions.

• Generous holiday entitlement depending on your job role and length of service.
• Access to the Firefighters pension scheme
• Access to the Firefighters' charity the leading support service for the Fire Service family in the UK.
• We offer enhanced maternity, paternity, adoption and shared parental leave as well as support for parents through the offer of premature baby leave and pay.
• An Employee Assistance Programme (EAP) to support health and wellbeing.
• Sports and Gym facilities.
• Life Assurance.
• Wellbeing and lifestyle discounts including gym, travel, and shopping.
• A chance to make a real difference to the lives of our residents.

We are seeking a confident leader to support and develop our On‑Call (OC) units and contribute to safe, effective operational response. You will lead teams during incidents, plan and coordinate actions, ensure safe resolution, and deliver meaningful debriefs.

You will provide strong leadership and guidance to help staff perform to a high standard, while actively developing your own skills and supporting others. Building effective relationships across the Service and with partner agencies will be key to driving performance and maintaining high levels of motivation.

As an On-Call Support Officer, you will play a central role in strengthening the performance and resilience of the On-Call duty system. This role offers a unique chance to influence and support the development of our On‑Call response service.

It is a varied and rewarding position that blends operational support with exciting project based work and has the opportunity to join a forward thinking, supportive team during a period of positive change. Bringing the skills you have gained throughout your career you would have the ability to make a real, tangible difference within your service and expand your skills in another area of the Service enhancing your experience to date in this sector.

In this role, you will contribute to community safety by overseeing fire safety inspections, supporting prevention and protection activities, and ensuring all related documentation is completed accurately. You will help maintain operational readiness by completing station duties, checking and maintaining equipment, and supporting training delivery, including specialist familiarisation.

Flexibility is key. As part of the OCSO team, you will ensure consistency in staff development, assess potential On‑Call candidates, attend drill nights and meetings, and support resilience on training courses. You may also provide operational cover to 24/7 stations where required.

You will champion a safe working environment, applying Health and Safety, Risk Management, Safeguarding and GDPR requirements. Working closely with Station and Watch Commanders, you'll assist with the management of watches and deputise for the OC WC when needed.

This is a varied leadership role with a direct impact on community safety, staff development and operational effectiveness. Additional reasonable duties may be required to support service priorities.

In this role you will be supporting our On call staff in their roles by attending drill nights, weekend engagements, and contributing to wider organisational activities that help our service thrive.

• Lead and support personnel during operational incidents, including planning, coordinating actions, ensuring safe resolution, and delivering effective debriefs.
• Provide clear leadership, direction and development to On‑Call (OC) units to ensure…