Chemotherapy Scheduler

The Chemotherapy team require a scheduler to work as part of our existing team to schedule patients receiving Systemic anti-cancer treatments. The post holder will be expected to work as part of a very busy team, spending time in outpatient clinics and covering other administration roles including reception.

The post holder will require excellent communication skills and be able to work as part of a team but also be able to manage your own workload. The role requires considerable amount of computer work using a few of the trusts systems. A good knowledge of these information systems would be an advantage, although training will be given.

The post holder's role will include the booking of patients SACT treatment, and booking Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.

The role requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manner at all times.

The successful candidate would be expected to cover reception duties and work a variety of shifts between 7.30am and 6pm throughout the week, there will also be an expectation to work some Bank Holidays and Saturdays on rotation.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world;

chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

The scheduling of patients SACT treatment, and Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.

It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.

KEY ROLE DIMENSIONS

Communication & Relationship Skills

Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format

Communicate complex information about chemotherapy appointment schedules to patients

Communicate with patients who may be anxious, angry or upset

Exchange relevant information with GPs and other health professionals

Deal compassionately with distressing situations

Liaise with other members of staff regarding case notes and patient visits

Maintain patient confidentiality at all times

Analytical & Judgmental Skills

Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes

Use own initiative to liaise with clinical staff where necessary regarding patient queries

Use patient information systems to assist patients and staff with solving issues

Apply knowledge to correctly code treatment appointments and first definitive treatments

Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS

Planning & Organizational Skills

Plan for patient admissions, appointments, and discharge

Clinic preparation to ensure that all clinical notes and forms are present

Make alterations to clinic structure to accommodate arrival of…