Claims Assessor

We're a team that's passionate about leading the healthcare insurance market and improving wellbeing for all. You'll help us make health happen by:
Investigating, and processing claims received by providers (such as Hospitals, Consultants or Therapists) or claims received directly for our customers for a variety of Bupa products. You will process provider and member claims according to the rules and processes in place, to ensure Bupa pays what they should first time, every time. This includes accurately documenting the progress of claims and investigating claims, aged debt and adjustments to verify they comply with Bupa's products, policies and contractual agreements.

You will also Identify opportunities to remove failure from the process and take ownership for resolution or escalation if needed and collaborate in finding resolution. You will have a relentless focus on payment integrity and work within authority levels and regulatory requirements.

• Previous experience of claims handling or data administration is desirable.
• Ability to make important decisions within agreed parameters and day to day decisions without referral.
• Well developed communication and interpersonal skills.
• Positive attitude and self‑motivation.
• Ability to use Microsoft packages such as Word and Excel effectively.
• Strong relationship management skills and ability to build networks of internal and external contacts.

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Onsite gyms or local discounts where no onsite gym available.
• Various other benefits and online discounts.