PALS Officer

PALS Officer

The closing date is 03 March 2026

If you are ready to take on an exciting challenge and you have the relevant skills and knowledge to excel in this role, then we would be delighted to receive your application.

You will find it is all here for you at Manchester University NHS Foundation Trust (MFT). This is a truly valuable opportunity to join the MFT family where the patient is truly at the heart of everything we do. So join us and witness your vision and efforts making a real positive impact on the health and life chances for the hundreds of communities across Greater Manchester and beyond.

If you'd like to discuss this role further then please do not hesitate to get in touch with Eleanor Waller, PALS Team Leader on  who will be able to answer any questions you may have.

The Patient Advice Liaison Service (PALS) is at the heart of our ambitions to deliver a forward‑thinking healthcare service in which everyone matters. This is where we deal with concerns about care and treatment that are raised by patients and their families, seeking an immediate resolution in partnership with Hospitals/MCS/MLCO and complainants. Working by telephone, email and face to face, you will be dealing with highly sensitive, emotive and complex issues.

Under the guidance of a PALS Facilitator, you will manage a less complex caseload to develop and build on your existing customer‑service skills.

The post holder will be based at Wythenshawe Hospital, Entrance 5, but will be expected to cross‑site cover at Manchester Royal Infirmary, Trafford General Hospital, and North Manchester General Hospital as dictated by the needs of the service.

The role will involve a combination of operational and administrative duties with the aim of providing an identifiable, accessible and responsible service to our patients and their representatives. The post holder will manage a less complex caseload and will be actively involved in investigating what went wrong and establishing a satisfactory resolution. This will involve liaising and working with both staff and patients, whilst recognising the diverse needs of all clients.

This will require a high degree of organisational skills and an excellent working knowledge of administrative systems.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. Behind every patient cared for are people like you – keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others. At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

• GCSE Maths and English grade C (or equivalent)
• Completed Customer Care Training or ability to demonstrate equivalent experience
• Diploma or Degree Level Education
• Minimum of two years administration / patient facing role.

• Able to demonstrate advanced use of software programmes such as Outlook, Excel, PowerPoint, Word
• Good organisational and time‑management skills, able to work independently and as part of a team
• Knowledge of the organisational structure of the organisation and PALS department
• Able to maintain accurate…