Clinic Administration Support

Job Summary

An exciting opportunity has arisen for a motivated individual to join the Referrals and Bookings Team as a Clerical Administrator to work with the new referrals team and outpatients team in department 22.

• Welcome patients to the department, update patient details in the system, register new patients and add their referrals and relevant documentation onto the Trust patient administration system (Care Flow) and book follow‑up appointments.
• Support outpatient activity through a high quality, patient / customer focused service.
• Ensure that clinic outcomes are actioned effectively and in line with standard operating procedures and policies, and that patient referrals are entered into Care Flow within 24 hours.
• Work the Outpatients reception rota Monday to Friday 8am–6pm, ensuring the reception desk is manned between these hours.
• Exchange information with patients and staff on admission and discharge of patients, both verbally and in written format.
• Communicate complex appointment information to patients.
• Communicate with patients who may be anxious, angry or upset.
• Exchange relevant information with GPs and other health professionals.
• Deal compassionately with distressing situations.
• Liaise with other members of staff regarding case notes and patient visits.
• Work as part of a team.
• Maintain patient confidentiality at all times.
• Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes.
• Use initiative to liaise with clinical staff and other colleagues regarding patient queries.
• Use patient information systems to assist patients and staff with solving issues.
• Apply knowledge to correctly code treatment appointments and the first definitive treatment.
• Assess patients’ demographic details and alert management if they do not meet eligibility criteria for treatment in the NHS.
• Plan for patient admissions, appointments and discharge.
• Make alterations to clinic structure to accommodate unexpected patient arrivals.
• Order stationery and other supplies.
• Ensure that annual leave does not occur at the same time as colleagues.

This is a busy and varied role, requiring excellent administration and communication skills. The successful candidate must be enthusiastic, willing to learn, eager to be an effective part of a friendly team, and able to use their initiative.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% of patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world, chemotherapy on site and through 14 other hospitals, highly specialist surgery for complex and rare cancer, and a wide range of support and diagnostic services.

We are also an international leader in research, with world‑first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.