Enhanced Physiotherapy Practitioner

Enhanced Physiotherapist Practitioner

Remote, based out of Salford Quays
- M50 3SP

Minimum 22.5 hours a week, up to 37.5 hours

Monday-Fri, including weekend rotation

FTE £47,500

We make health happen:

This is a telephone-based triage consultation service available for Bupa Insurance Members and Corporate Customers with musculoskeletal conditions to ensure that the customer is signposted to the right clinician first time.

• ability to order and interpret diagnostic tests
• deliver excellent standards of telephone assessment via video & audio capabilities
• deliver diagnosis and facilitate onward referral
• adhere to best practice standards, clinical policies, clinical audit and clinical performance monitoring
• provide clinical management, immediate resolution and onward referral where appropriate
• learn from clinical complaints and customer satisfaction surveys
• attend clinical training, professional development and clinical reviews
• adhere to professional standards, clinical governance reporting, compliance with professional regulatory frameworks, professional development and training in line with the requirement of HCPC
• monitor and follow up complex cases and red flag cases
• escalate where required and appropriate to the APP Lead Therapist
• undertake project / additional work as required to assist in the improvement and enhancement of the service
• assess customers' needs and provide appropriate advice and support
• management of customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer
• ensuring that communications to employees, providers and consultants reflects Bupa's ‘Treating Customers Fairly' obligations.

• deliver a contracted telephone APP session
• deliver operational SLA's and other performance metrics through expected telephony measures
• adhere to information governance and confidentiality
• ensure compliance with operational control standards i.e. ISO, Bupa Quality Standards, clinical governance and legal requirements
• work within Physio Line operational hours and provide services in line with customer demand and business need

• provide input into materials which support client engagement or sales
• liaise with corporate clients, ensuring effective delivery for our customers
• ensure high levels of customer satisfaction through effective delivery within expected quality measures
• completing all compulsory regulatory training on time

• Strong experience as a Physiotherapist in a musculoskeletal setting with 3 years post-graduate MSK experience
• 1 year experience in Bupa Health Clinics core physiotherapist role or attained FCP roadmap level 2
• Up to date with own clinical practice and demonstrates an ability to maintain clinical competence
• Level 7 MSc level qualification relevant to MSK desirable
• Member of the HCPC
• Ability to evaluate, plan and prioritise workload within demanding time scales
• Excellent application of clinical knowledge
• Enthusiastic, self-motivated and self-sufficient
• Ability to respond rapidly and decisively
• Excellent interpersonal and communication skills & a team player
• Strong problem-solving capability
• Telephone triage experience desirable
• IT proficient

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Discounted access to online gym sessions
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels
• Support for carers

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the…