Field Care Supervisor

Job Description

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• 1. Implementation of quality control procedures.
• 2. Ensuring all calls are permanently assigned.
• 3. Carrying out service user assessments prior to commencement of service.
• 4. Attending service user’s first call to introduce the care worker to the service user.
• 5. Liaising closely with Field care Supervisor to ensure correct service user/care worker matching for all service users.
• 6. Rapid response for all service users, in the event of an existing care worker being unable to do any calls, assigning suitable alternative care workers for those calls, or cover the call(s) personally, until such time as the permanent care worker is able to return to work or an alternative regular care worker is sourced.
• 7. Attending service user reviews (with RGN Case Managers until able to do so independently).
• 8. Ensuring that all changes to care schedules are reported, without delay, to the Care Supervisor and Coordinators.
• 9. Ensuring all reporting and recording procedures are up to date.
• 10. Organising/ conducting supervisions, appraisals and spot checks for all nurses/ care workers
• 11. Liaising closely with care Supervisor, registered manager, service users and care workers.
• 12. Carrying a company mobile phone and rotational on- call responsibilities with the Rapid Response Team.
• 13. Ensuring rigorous adherence to all RMS systems pertaining to the delivery of care.
• 14. Ensuring the quality of carers sent out to work meet RMS’s and CQC minimum standards.
• 15. Ensuring the delivery of care is efficient and meets RMS’s quality standards.
• 16. Assisting whenever required, in covering the Care Coordinator role in the Rainbow offices.
• 17. Implementing/ organising field- based training
• 18. Carrying out any other tasks assigned by the Registered Manager

It is crucial that the Field Care Supervisor assumes responsibility for the efficient running of their assigned role. They must spend 90% of their working week in the field, the rest of their time in the office in order to complete their necessary administration/ paper work.

The Field Care supervisor must arrange to vary their hours of work in order that they can monitor all care being provided and so that their care workers know that they are constantly being monitored.

Although the role of the Field Care Supervisor includes a certain amount of  policing  they should always provide a supportive role to the care workers and service users.

• Good English – written and verbal
• Vocational qualification Level 3
• Supervisory or management qualification

• Proficient Written Skills
• Maintain all care plans/care records in accordance with the service’s policy and audit care records following company policy to ensure compliance
• Develop and maintain a duty rota to meet the needs of the service users that the service supports
• Develop and maintain annual leave requests to ensure staff receive their annual leave and there are enough staff on duty to support people
• Leadership Skills
• Ability to induct and orientate new employees to the job role and service
• Organise and plan supervision and appraisals for care staff
• Provide and oversee staff providing service users with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
• Dispense medication following the service’s policies and procedures
• Ensure that the staff allocated and the staff attending each service user have the relevant skills, knowledge and resources related to the opportunities and needs of that person
• Communicate any problems, concerns or changes to peoples’ family members as needed
• Communication Skills
• Field Care Supervisor need to build rapport with service users by…