People & Culture Business Partner - FTC

We’re looking for a commercially minded and hands-on People & Culture Business Partner to work closely with leaders and managers across the Group. This varied role will translate business priorities into practical people solutions while combining strategic business partnering with operational HR delivery.

The successful candidate will be an experienced HR/P&C generalist with strong employment law knowledge and the confidence to coach managers, manage employee relations matters and influence people decisions. You’ll be organised, approachable and solutions-focused, with a passion for building management capability, improving the employee experience and supporting business performance.

This is a Group-wide role supporting our Head Office in Manchester and regional offices in Madrid and Dallas. You’ll partner with external HR advisers and in-country employment specialists to ensure local compliance while supporting a consistent and scalable people approach across the Group.

• Pioneered service standards through NPS
• 7th in the 2025 Fast 50 with 57.1 CAGR
• A genuinely values-led business
• Sunday Times Best Places to Work

• Partner with leaders and managers to understand business priorities and develop practical people solutions that support performance and growth.
• Coach and advise managers on employee relations, performance management, engagement and effective people leadership.
• Use people data and business insight to identify workforce trends, risks and opportunities.
• Build trusted relationships across the Group, providing commercially focused challenge, support and guidance.

• Identify capability gaps and contribute to succession planning, internal development and talent discussions.
• Support organisational design, restructuring and change initiatives as required.
• Help implement Group people priorities across the UK, Spain and US.

• Act as a trusted adviser to managers, providing practical and commercially focused guidance on employee relations matters and people management challenges.
• Manage disciplinary, grievance, capability, performance and absence cases, conducting investigations where required.
• Prepare HR documentation and correspondence, including meeting records, outcome letters and manager guidance.
• Ensure matters are handled fairly, consistently and in line with employment legislation and company policy.

• Keep up to date with UK employment legislation, identify relevant changes and support the implementation of compliant HR practices.
• Support the review, update and communication of HR policies, procedures and employee handbooks.
• Work with external HR advisers and in-country employment specialists to support compliance in Spain and the US.
• Ensure statutory employment checks and HR documentation are maintained in line with legal and regulatory requirements.

• Own the end-to-end pre-boarding process, including offers, contracts, references and right-to-work and compliance checks.
• Coordinate onboarding activity to provide new colleagues and managers with a seamless and engaging introduction to the business.
• Continuously improve onboarding to support early engagement, productivity and retention.

• Manage the probation process from start to finish, including scheduling reviews, monitoring progress and coordinating outcomes.
• Coach managers to make fair, consistent and evidence-based probation and performance decisions.
• Support absence cases, wellbeing and return-to-work meetings, reasonable adjustments and occupational health referrals where appropriate.

• Produce and analyse people metrics, including absence trends, probation outcomes, new starter performance and wider workforce measures.
• Use data and insight to identify priorities and inform people initiatives and business decisions.
• Provide regular reporting and recommendations to support workforce planning, retention, engagement and compliance.
• Coordinate wellbeing, inclusion and employee engagement initiatives…