People Services Administrator

• Provide first-line support for employee and manager queries and People Services requests
• Administer employee lifecycle processes, including onboarding, contractual changes, promotions, transfers and leaver activities
• Prepare employment documentation, including contracts, letters, amendments and related correspondence
• Maintain accurate employee records and data integrity across HR systems and personnel files
• Support monthly payroll administration by providing accurate employee data
• Coordinate new starter onboarding, including right-to-work documentation, system setup requests and induction administration
• Monitor shared People Services inboxes and case management systems against service level expectations
• Assist with benefits administration, annual renewals and employee enrolment
• Produce people metrics and reports
• Support compliance activities and maintain employee documentation in line with legal and regulatory requirements
• Contribute to continuous improvement initiatives for People Services processes, systems and employee experience
• Support wider People team projects and initiatives as required

• Previous experience in an HR, People Services, People Operations or administrative support role
• Strong organisational skills and ability to manage multiple priorities accurately
• Excellent attention to detail and appropriate handling of confidential information
• Strong written and verbal communication skills
• Experience maintaining employee records and using HR information systems
• Good understanding of employee lifecycle administration and HR best practices
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook
• Ability to work independently and collaboratively
• Customer-focused approach to employee experience
• Proactive mindset and willingness to learn, develop and improve processes
• CIPD qualification or working towards CIPD accreditation would be advantageous

Demonstrates expertise in employee lifecycle administration, including onboarding and benefits management, while maintaining data integrity across HR systems. Strong organizational and communication skills support effective collaboration and customer-focused employee experiences.

• Employee Lifecycle Administration
• HR Information Systems
• Microsoft Office Proficiency
• Organizational Skills
• CIPD Qualification

• Onboarding
• Payroll Administration
• Employee Records Maintenance
• Benefits Administration
• Data Integrity Management
• People Metrics Reporting
• Compliance Activities
• Contract Preparation
• Case Management Systems
• Continuous Improvement Initiatives

• Attention to Detail
• Written Communication
• Verbal Communication
• Proactive Mindset
• Customer-Focused Approach

• CIPD Qualification

• People Services
• People Operations
• HR Best Practices
• Confidential Information Handling
• Employee Experience