Senior Specialist, HR Process Excellence & Continuous Improvement

Senior Specialist, HR Process Excellence & Continuous Improvement

Location:

Manchester, United Kingdom

Hybrid Working Policy - 2 days on site, 3 days WFH

The purpose of the role is to support the HR Operations & Delivery organization in delivering continuous improvement activities across Workforce lifecycle processes globally. Overall objective is to enhance the HR Services Delivery and Workforce Experience through establishing and embracing a culture of Continuous Improvement (LBMS). You will work closely with a variety of stakeholders across the globe, such as regional HR Services teams, HR Digital, Business Process Managers, Quality and Compliance or HR Business Partners

• An agile career with the opportunity to drive global HR transformation and continuous improvement initiatives
• An inclusive and ethical workplace where you collaborate with senior stakeholders across a global organisation
• The chance to shape the future of HR through automation, digital solutions, and innovation
• Meaningful work that enhances employee experience, operational excellence, and delivers lasting business impact
• Access to global benefits via

• Champion Global Excellence:
  Support the global vision and strategic objectives for HR processes and technology, ensuring alignment with Lonza's goals.
• Lead Continuous Improvement:
  Implement and advocate for the LBMS framework within HR Services Delivery.
• Drive initiatives that promote lean concepts, including 6s, A3, and DMAIC, to streamline operations.
• Optimize HR Processes:
  Conduct comprehensive reviews of Payroll and HR processes to identify risks and opportunities. Use Lean and Six Sigma methods to develop and execute effective solutions, such as FMEA.
• Advance Business Processes:
  Introduce and maintain a Business Process Management Framework including service catalogues and process maps.
• Drive Key Projects:
  Apply Lonza Project Methodology to manage and deliver improvement projects. Facilitate workshops for problem-solving and process enhancement.
• Measure and Monitor:
  Collaborate across and stakeholders to establish and track key performance metrics. Utilize data analytics to drive decisions and measure progress.
• Foster Global
  
  Collaboration:
  
  Partner with colleagues across regions to replicate successful initiatives and maintain strong relationships with stakeholders.

• Process Excellence & Continuous Improvement:
  Lean Six Sigma Yellow Belt certified; experience leading HR process improvement initiatives using Lean, DMAIC, process mapping and root cause analysis.
• Data Analysis & Reporting:
  Strong analytical skills with the ability to interpret data, identify trends, measure KPIs and generate actionable insights using tools such as Power BI and Excel.
• AI & Automation:
  Experience using Microsoft Copilot, ChatGPT and AI-enabled HR platforms (e.g. Workday, Service Now). Exposure to workflow automation tools such as Power Automate, Automation Anywhere or other RPA solutions is advantageous.
• Technical
  
  Skills:
  
  Proficient in Power BI, Excel, Visio and PowerPoint, with the ability to create dashboards, reports, process maps and business presentations.
• Change Management & Stakeholder Engagement:
  Experience driving adoption of continuous improvement initiatives, influencing stakeholders, facilitating workshops and supporting organisational change.
• Communication & Facilitation:
  Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels.
• Organisation & Project Management:
  Highly organised with strong attention to detail, prioritisation skills and the ability to manage multiple initiatives simultaneously.
• Customer & Employee Experience Focus:
  Ability to identify pain points and support…