Learning & Development Manager

Reports to: Head of People
Direct Reports: Training Team – up to 4 roles across Coffee and Hospitality Training
Location: London / House-based, with international travel

The Learning & Development Manager is responsible for bringing the Watch House learning and development strategy to life, ensuring our managers and teams have access to brilliant, practical and engaging development that helps them become the best they can be.

Leading our Training function across Coffee and Hospitality, you will manage and develop a team of up to four trainers, bringing our learning activity together into one organised, high-performing function. This is an operational and visible role with time being spent in our Houses, alongside managers and teams, understanding what they need and ensuring our training has a tangible impact on how our teams lead, operate and deliver hospitality.

You will also play a key role in identifying and developing our future talent, working with People and Operations to build a strong pipeline of people ready to take their next step  will organise the training calendar, coordinate programmes, create learning resources, manage our Learning Management System and personally deliver group training, workshops and coaching. You will be a hospitality expert who exudes exceptional service in everything you do.

You will understand what outstanding hospitality looks and feels like and have the credibility and energy to inspire our managers and teams to deliver it.

As Watch House grows, you will also support learning and development internationally, including delivering training in New York and our Franchise markets, ensuring our people and partners experience the same high standards of Watch House development wherever they are.

Above everything, you will be passionate about developing our people to be the very best they can be.

• Lead, manage and develop the Watch House Training Team, comprising up to four roles across Coffee and Hospitality Training.

• Set clear priorities, objectives and expectations for the Training Team.

• Hold regular 1:1s, development conversations and team meetings.

• Coach and develop trainers to continuously improve the quality and impact of training.

• Create clarity around ownership across Coffee, Hospitality and broader learning and development.

• Build a collaborative Training function that works closely with People and Operations.

• Ensure agreed training programmes are organised and delivered consistently and to a high standard.

• Create an environment of accountability, feedback and continuous development within the Training Team.

• Own and coordinate the Watch House training calendar across the business.

• Organise training programmes, workshops and group development sessions, ensuring the right people receive the right training at the right stage of their development.

• Translate the agreed People and L&D strategy into clear training plans and activity.

• Personally facilitate engaging group training sessions, workshops and development programmes.

• Spend regular time within Houses, understanding operational challenges and identifying opportunities for development.

• Coordinate specialist Coffee and Hospitality training delivered by the wider Training Team.

• Partner closely with Operations to schedule training in a way that balances development with the realities of running busy Houses.

• Support onboarding, new House openings and significant business initiatives with appropriate training plans.

• Monitor attendance, completion and feedback and ensure agreed actions are followed through.

• Continuously evaluate training delivery and look for ways to make our programmes more engaging, practical and impactful.

• Coordinate and deliver training across our UK Houses and, where required,
  New York and Franchise locations
  , supporting new openings and ensuring Watch House training standards are consistently delivered across our markets.

• Be a key owner of the delivery of manager development across Watch House.

• Deliver structured group training for House Managers, Assistant Managers and future leaders.

• Embed LMA – Lead, Manage and hold Accountable into how our managers lead and develop their teams.

• Develop managers'…