Service Management Enterprise Architect

Location: Salford

Enterprise Service Management Architect

Overview:
A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.

This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.

Role & Responsibilities:

Provide end-to-end architectural ownership for a new CMDB and service management platform
Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models
Ensure alignment with enterprise architecture standards, governance, and ITSM best practice
Support service taxonomy, dependency mapping, and service-centric operating models
Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners
Translate architecture into clear guidance to support delivery and go-live readiness
Essential

Skills & Requirements:

Proven experience architecting ITSM / Service Management platforms (Helix, Service Now, or similar)
Strong understanding of CMDB design, data models, and multi-source integrations
Solid grounding in ITIL and service management operating models
Experience working within enterprise architecture and design governance
Confident stakeholder engagement across technical and non-technical teams
Comfortable operating in fast-moving, ambiguous environments
Contract Details:

Contract:

Initial 3 months
Start: ASAP

Location:

Hybrid 3X per week – Salford
£700 - £800 per day – Inside IR35
Enterprise Service Management Architect