SAP Technical Analyst

Do you have strong handson SAP ECC experience and a solid grounding in key functional modules such as Finance, HR, Procurement or Projects? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 million people?

At Transport for Greater Manchester (TfGM), we’re looking for an SAP Technical Specialist to join our Information Systems team and provide expert-level technical guidance, system support, and configuration management across our SAP landscape.

Who we are

We are at the start of unprecedented investment and growth. If you want to make a real difference to real people throughout our great city, you'll love it at Transport for Greater Manchester. TfGM oversees public transport and travel across the ten district areas of Greater Manchester, serving more than 2.7million people, and supports the delivery of the Greater Manchester Combined Authority’s transport priorities, as well as the Mayor’s transport manifesto commitments.

Your role

As the internal technical lead for SAP, you’ll work at the heart of a dynamic team, ensuring our SAP systems deliver maximum performance and user satisfaction. You’ll be the primary contact for advanced troubleshooting, responsible for liaising with internal departments and our external SAP partners to resolve incidents, implement upgrades, and continuously improve functionality.

You’ll also play a key role in the wider strategic direction of our ERP platforms, contributing technical expertise to the evaluation and planning of future system replacements.

Key responsibilities include:

* Acting as a technical expert for SAP ECC and SRM, with hands-on experience across key modules such as Finance, HR, Procurement or Projects, and the ability to understand crossmodule dependencies.

* Diagnosing and resolving complex incidents, testing fixes in the QAS environment, and overseeing configuration changes.

* Working closely with users and business leads to optimise SAP functionality, improve reporting, and provide user-friendly guidance.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

* Strong handson configuration and support experience in SAP ECC Finance (FICO) plus at least one of HR, Procurement (ECC or SRM), or Project Systems

* Proven technical troubleshooting experience and understanding of crossmodule integration

* Experience working as an SAP technical analyst in a support or configuration role

* Ability to translate technical concepts into clear, user friendly guidance

* Experience collaborating with business users and external SAP partners to deliver effective system changes

Desirable

Experience:

* Experience with ESS/MSS

* Exposure to SAP licensing, audit or compliance processes

* SAP certifications

* Experience producing documentation, knowledge articles or training content

* Experience with S/4

HANA (especially where backed by ECC experience)

Qualifications:

* Degree in IT or equivalent professional experience

* SAP or ITIL certifications are welcomed but not essential

Even if you don’t meet every listed requirement, we still encourage you to apply we’re looking for people with the right mindset and transferable skills.

What we can offer you

This is a fixed term role for 24 months with a salary of £47,539 - £52,886 per annum. Salary will be based upon skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

* Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.

* Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.

* Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.

* Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside…