IT & Telecoms Engineer

Overview

Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester.

The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.

• Manage and resolve IT and telecoms support tickets in line with SLAs
• Diagnose and fix network, connectivity, and hardware issues
• Install, configure, and maintain IT and telecoms infrastructure
• Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
• Carry out on-site visits to customer premises when required

• Order, provision, and configure telecoms services for new and existing customers
• Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
• Work with suppliers and carriers to ensure timely and accurate delivery

• Provide clear, professional communication to customers
• Deliver a high level of service and build trusted relationships
• Ensure issues are resolved efficiently and to a high standard

• Provide day-to-day support and guidance to two junior engineers
• Assist with training, development, and technical escalation
• Contribute to improving processes and service delivery

Essential:

• Previous experience working for a Managed Service Provider (MSP)
• Strong knowledge of IT and telecoms systems
• Experience in diagnosis, repairs, maintenance, and installations
• Full UK driving licence and access to your own vehicle
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team

Desirable:

• Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
• Experience with VoIP and connectivity services
• Previous experience mentoring or supporting junior staff

• Professional and customer-focused
• Organised with strong time management skills
• Proactive and solutions-driven
• Comfortable working in a fast-paced MSP environment

• Competitive salary of £30,000-£35,000 DOE
• Permanent role with career progression opportunities
• Exposure to a large and varied customer base
• Supportive management and team culture
• A chance to make a real impact in a growing business