Microsoft Dynamics Developer

Job Title :
Microsoft Dynamics Developer

Exp Range : 7-13 years

As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be pivotal in ensuring the successful deployment and maintenance of Dynamics 365 applications.

The Dynamics 365 Developer will be a dynamic individual who can apply their knowledge and technical expertise to the delivery of Dynamics 365 and Power Platform solutions within a product-based organisation with an agile delivery methodology.

As a practised application professional, they will adopt and support a product team-based approach, proactively sharing ideas and expertise and supporting others within the team. They will take pride in their work and have a keen eye for attention to detail. The Dynamics 365 Developer will also be responsible for contributing to the continuous improvement of the Products Team’s capability, enhancing the service provided to our customers.

Key attributes include the excellent collaboration and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders.

• Experience: Minimum of 5 years of experience in Dynamics 365 CE and Power Platform development and customisation.
• Technical
  
  Skills:
  
  
• Omnichannel & CoPilot Studio for Customer Service
• Skilled in the configuring and optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important.

• Power Platform Development
• Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages, Power BI and CoPilot using CoPilot Studio. Understands Power Platform ALM practices including solution layering, source control, and CI/CD.
• Dynamics 365 Development
• Skilled in the configuration and development within the Dynamics 365 CE products using business process workflows, Custom Actions, JavaScript Customisations.
• Programming & Scripting
• Applies strong development skills in C# (.NET), JavaScript, HTML, and SQL to extend platform functionality, build custom components, and integrate with external systems.

• Dataverse Management
• Skilled in the the architecture and governance of enterprise-scale Dataverse environments, including security, performance tuning, and data modelling.

• Azure Integration
• Skilled in the configuring and optimising Azure services such as Logic Apps, Azure Functions, Service Bus, and Key Vault to support integration and automation scenarios.
• Dev Ops & CI/CD
• Skilled in the principals of Agile working using Azure Dev Ops to manage solution lifecycle, automate deployments, and maintain environment consistency.

• XRM Toolbox
• Proficient in using XRM Toolbox for solution management, metadata analysis, and system administration tasks.

• Security Clearance: To be successfully appointed in this role, it may be requirement to hold or to be able to obtain Security Check (SC) clearance and maintain this.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Detail-oriented with a focus on quality and accuracy