Delivery Lead

POWWR are seeking a Change and Delivery Lead to aid in the management and growth of its brokerage portfolio within its sales team. As one of our Change and Delivery Lead’s you’ll be responsible for managing project timelines, coordinating stakeholder communications, and performing business analysis activities to support the successful implementation of both client-facing and internal IT projects and change initiatives.

This is an excellent opportunity for you to really make your mark within a growing and ambitious company.

POWWR provides advanced platforms and simple solutions for over 65 energy suppliers and more than 1,400 brokers across the United States and the United Kingdom. It empowers energy suppliers and brokers to grow their businesses and create a transparent, connected journey. The company was previously known as UD Group in the United Kingdom.

As a Change and Delivery Lead, you will play a pivotal role in translating business needs into actionable plans, fostering collaboration among diverse teams, and ensuring that all projects are delivered with precision and purpose. You’ll be expected to combine your strong organisational skills with sharp analytical thinking, ensuring that each initiative not only meets its goals but exceeds expectations for quality and efficiency.

Your responsibilities will span both strategic oversight and hands‑on coordination, requiring a proactive mindset and an ability to communicate clearly with stakeholders at every level. If you thrive on solving complex challenges and driving continuous improvement, this role offers you the chance to contribute meaningfully to POWWR’s ongoing success.

In this role you will work with our internal teams, our energy supply partners and our energy brokers, bringing a motivated, timely and dedicated approach to ensure that POWWR is seen as the number one ‘go to’ business for software and brokerage requirements.

In this role you will be responsible for leading the successful onboarding and deployment of software solutions for utility sector clients. Acting as the central point of coordination between internal teams (Product, Sales, Development, Support) and external stakeholders, you will ensure that each implementation is delivered on time, within scope, and to the highest standard of client satisfaction, to ensure that POWWR is seen as the number one ‘go to’ business for software and brokerage requirements.

• Own the end-to-end implementation lifecycle from contract signature through to go-live and hyper care. Lead project planning, milestone tracking, and delivery assurance.
• Maintain documentation (RAID logs, status reports, meeting actions).
• Collaborate with cross-functional teams to align deliverables, timelines and resolve blockers, ensuring accountability.
• Escalate risks and issues as needed.
• Document lessons learned to improve frameworks and best practices.

• Gather and document requirements via interviews, workshops, and data analysis.
• Translate business needs and create process flows to enable Product to develop user stories, acceptance criteria, and delivery timelines
• Identify gaps between current and target states.
• Support Sales and Account Management in maintaining product backlogs and prioritising with Product Owners.

• Serve as primary client contact during implementation.
• Facilitate workshops, sessions, and status updates.
• Liaise between technical and business stakeholders.
• Communicate updates and assist with presentations and reports.
• Coordinate client training sessions and ensure a smooth handover to support team’s post‑implementation.
• Ensure onboarding activities, training workshops, user sets ups etc are streamlined and align to technical delivery timelines

• Understand UK utilities regulations (Ofgem, smart metering, billing systems).
• Ensure compliance with regulatory and security standards (Ofgem, GDPR, etc).
• Support integration projects with third‑party energy suppliers or brokers.
• Contribute to continuous improvement based on sector trends and customer feedback.

We are seeking…