D365FO & CE Support Analyst

What You'll Be Doing

• Providing 1st and 2nd line support across D365 F&O, CE, SCM, Commerce and integrated systems (POS, Adyen, Magento, Formpipe, EDI, printing solutions).
• Troubleshooting and resolving application issues while minimising business disruption.
• Monitoring system performance, including batch jobs and integrations.
• Managing support tickets within agreed SLA time frames (some occasional out‑of‑hours work).
• Supporting upgrades, testing cycles, and deployments from test to live environments.
• Acting as a bridge between technical teams and business users - translating needs and building strong working relationships.
• Creating high‑quality documentation and delivering training to super users.
• Contributing to continuous improvement, knowledge sharing and D365 enhancements.

• 2+ years' experience with Dynamics AX or D365 Finance & Operations.
• Background supporting business applications (ideally retail or manufacturing).
• Hands‑on experience with POS hardware / software.
• Strong problem‑solving skills and experience with ERP, Windows OS, and APIs / web services.
• Ability to manage competing priorities in a structured support environment.
• Exposure to D365 modules (Finance, Warehouse & Operations, CE, Commerce). ABSOLUTE KEY FOR THE ROLE IS : D365 Finance and operations.
• CE guru.
• Good in depth knowledge of supporting D365 in a manufacturing environment.

• Technical understanding of SQL, SSRS, Logic Apps, Azure services & BI.
• Experience with Power Apps, Power Automate, JavaScript or C#.
• Familiarity with configuring workflows, UI, and system fields.
• ITIL experience or certification.
• Experience working with integrated systems and complex environments.

Manchester‑based

On‑site initially, with the potential to move to a hybrid model after probation (3 days on - site)

Please get in touch ASAP if you are interested ()

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.