ServiceNow Solution Architect

Service Now Solution Architect

We are seeking an experienced Service Now Solution Architect working closely with the client as part of their established Service Now team. This is a senior, client-facing role where you will translate business requirements into scalable, well-governed Service Now solutions. You’ll act as a subject matter expert, providing technical leadership, setting standards, and ensuring the overall health and performance of the platform.

Location:

London, England

• Translate client and business requirements into differentiated, deliverable Service Now solutions
• Provide technical governance oversight across the Service Now platform
• Enforce coding standards across both Accenture delivery teams and Post Office resources
• Own and produce High-Level Design (HLD) documentation and solution artefacts
• Act as an escalation point for technical issues and development blockers
• Collaborate closely with business and technical stakeholders across the organisation
• Proactively identify, log, and drive continuous improvement opportunities
• Contribute to platform health management and long-term architectural direction
• Support technical triage of major incidents and platform issues when required
• Provide leadership and guidance to development teams, supporting effective delivery

• Proven experience as a Service Now Solution Architect
• Expert-level proficiency in Service Now
• Strong experience defining and enforcing technical governance and development standards
• Ability to produce clear, structured design documentation (HLDs, solution designs)
• Strong stakeholder engagement and client-facing experience
• Experience working in complex, multi-team enterprise environments
• Excellent problem-solving and decision-making skills

If you are interested please apply or send your CV to