Applications Support

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The Role:

We have an exciting opportunity for a Systems Support Analyst to join our Glasgow Head Office to support the business with all ERP (Infor
3) related queries, including resolving issues in-house to escalating to our third-party support providers. The role of Systems Support Analyst will involve working closely with the ERP/Applications Development team to analyse internal processes, provide solutions and the associated documentation. Our busy IT Team work within defined business wide SLAs and the Systems Support Analyst will be responsible for managing and resolving support calls whilst supporting Cisco Call Manager.

We are interested in hearing from highly motivated candidates who are looking to gain exposure to a wide range of technologies.

Successful candidates must demonstrate the following:

Significant experience supporting ERP systems within a helpdesk environment.

Experience with Infor Clouid Suite is desirable.

Experience supporting a geographically diverse userbase.

Effective communications skills and the ability to engage with a variety of internal and external stakeholders is essential

Ability to work effectively under pressure whilst meeting tight deadlines

Strong analytical and problem-solving skills with a methodical approach to workload

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

The option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded social events)

Cycle to Work Scheme

Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

So what next?

If you think you fit the profile we would love to hear from you!

All you have to do is upload your CV and complete our short application form and we can take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function
  
  Information Technology
• Industries Technology, Information and Internet

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