1st Line Support​/Helpdesk Engineer - Hybrid

First Line Support Engineer - Hybrid (2 p/w days in the office - post training) What’s this role about?

• As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market‑leading technical support.
• MSP experience would be a bonus; if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
  • Windows 10.
  • Office 365.
  • Microsoft Office.
  • Printers and Scanners.
  • Various customer applications.
• Knowledge of Windows Server 2016, 2019.
• Network troubleshooting.
• Identifying and escalating higher‑level issues to a senior engineer.
• Being a people person, delivering support in a friendly and positive manner.
• Great communication skills, both verbally and in writing will be expected.

Uptime is passionate about growth, training and development opportunities will be made available to progress your career.