Junior IT Support

About the Role

We are looking for a motivated Junior IT Support professional to assist in providing day-to-day technical support to end users. This entry-level role is ideal for individuals starting their IT career and looking to gain hands‑on experience in a professional support environment.

You will work under the guidance of experienced IT staff and receive structured training to build your technical and customer service skills.

• Provide first-line IT support to end users
• Assist with troubleshooting basic hardware and software issues
• Support desktops, laptops, printers, and peripheral devices
• Help with user account setup, access, and password resets
• Support Microsoft 365 applications (Outlook, Teams, SharePoint)
• Log and update incidents using ticketing systems
• Escalate technical issues to senior IT staff when required
• Follow IT procedures and security guidelines
• Maintain basic documentation and support records

• Basic understanding of IT and computer systems
• Familiarity with Windows operating systems
• Willingness to learn technical support tools and processes
• Good communication and customer service skills
• Strong attention to detail and problem‑solving ability
• Ability to work effectively as part of a team

• IT-related education, training, or certifications (CompTIA ITF+, A+, or similar)
• Internship, placement, or lab-based IT support experience
• Familiarity with Microsoft 365 or Active Directory (basic exposure)
• Interest in building a long‑term career in IT

• Structured onboarding and training
• Mentorship from experienced IT professionals
• Hands‑on experience in a real IT environment
• Clear progression into IT Support Engineer or Service Desk roles
• Supportive and inclusive workplace culture

We are an equal opportunity employer. Employment decisions are based on skills, potential, and qualifications. We welcome candidates from all backgrounds.