IT Supervisor

IT Supervisor

Task Us is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, Task Us serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, Fin Tech, and Health Tech. The People First culture at Task Us has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

At Task Us, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within Task Us.

• Develop and manage effective working relationships with other departments, groups, and personnel.
• Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.
• Assign and prioritize work, set expectations, promote goals and priorities, and manage performance.
• Conduct periodic performance reviews of IT Support Specialists.
• Oversee desktop support operations and ensure excellent customer service to all internal or external customers.
• Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and new technology.
• Analyze desktop‑related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team.
• Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
• Assist other teams within the department to improve services, processes, roll out new applications, and increase and promote security.
• Ensure service level agreements are communicated and understood by the desktop support team.

• Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or a related IT/Computer course.
• Minimum of 5 years IT support experience in a supervisory capacity and 7+ years overall IT support experience.
• MCDST Certification is required.
• Knowledge of IT systems and equipment as well as their installation, configuration, maintenance, and repair.
• Knowledge of IT requirements/demands in call‑center operations and organization, particularly in the area of operations support.
• Skilled technical writer able to document problems and solutions for customers and other technical support personnel.
• Strong time and project management skills.
• Excellent oral and written communication skills; fluency in English.
• Adaptive to changing work schedules and working hours.
• Excellent problem determination technique.
• Excellent customer orientation.
• Well‑organized with good follow‑through on commitments to customers.
• Strong problem‑solving, decision‑making, and analytical skills.

In Task Us we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Task Us is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Task Us is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Req _1148

Posted At:
Wed Jan 21 2026 00:00:00 GMT+0000 (Coordinated Universal Time)