Senior Manager, Business Operations

About LILT

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone
, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost‑effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—
Work together, win together;
Find a way or make one;
Quicker than they expect;
Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category‑defining company in a $50B+ global translation market being redefined by AI.

The Biz Ops team's mission is to continuously adapt LILT's operations so that we can quickly and efficiently sell and deliver solutions to customers. We are a team of strategic operators who partner across the organization to drive data‑informed decision making, operational excellence, and high-impact initiatives that scale the business.

You'll tackle the company's most ambiguous, high-impact challenges — starting with unclear problems, diagnosing root causes, defining success criteria and resource requirements, and driving cross‑functional alignment to deliver measurable outcomes. As a Senior Manager on the Biz Ops team, you will be a generalist operator who partners with senior leaders on strategic initiatives spanning annual planning, go‑to‑market strategy, production operations, and finance operations.

You'll also manage our Business Intelligence team and own the implementation and management of Sigma, our BI and application tool.

• Partner with senior leaders on strategic initiatives:
  Take ambiguous, loosely‑defined problems and transform them into clear action plans — diagnose root causes, define goals and success metrics, identify resource needs, prioritize against competing initiatives, and drive stakeholder alignment across people, process, data, and systems to deliver outcomes.

• Manage the Business Intelligence team:
  Oversee the BI team to ensure robust data collection, reporting, and analysis across all company metrics, including revenue, margins, efficiency, and customer health.

• Own Sigma implementation and management:
  Lead the deployment and ongoing management of Sigma as our company‑wide BI and application tool; build dashboards, applications, and workflows that enable data connectivity and self‑service analytics.

• Drive cross‑functional improvements:
  Identify opportunities to improve processes, tools, and data infrastructure across the business; evaluate trade‑offs across people, process, data, and technology; design and implement solutions that increase efficiency and scalability.

• Champion data‑driven decision making:
  Build the systems and culture that enable leaders to make informed decisions quickly; translate complex data into clear insights and actionable recommendations.

• End‑to‑end problem ownership:
  Define success criteria upfront, coordinate resources across functional boundaries, navigate organizational complexity and competing priorities, hold teams accountable, and drive execution to measurable outcomes.

• Support annual and strategic planning:
  Diagnose gaps between company goals and current trajectory, support leadership in developing annual operating plans, quarterly OKRs, and long‑term initiatives.

• Diagnostic problem‑solving:
  You instinctively break down complex, ambiguous problems into root causes and actionable work streams; you ask “why” until you understand the real issue, not just the symptoms.

• Systems thinking:
  You naturally evaluate trade‑offs across people, process, data, and technology before recommending solutions; you consider second‑order effects and unintended consequences.

• Ruthless prioritization:
  You assess new…