Service Designer

My client is seeking an experienced Service Designer who has evolved from a UX background into service design - someone who understands interaction design deeply but now operates at a broader, end-to-end service level.

This is not a product design role. It s about shaping holistic services across journeys, systems, people, and touchpoints - ensuring experiences work seamlessly across digital and physical channels.

You ll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services.

You ll also be someone who cares deeply about the craft - advocating for service design thinking, elevating UX maturity, and helping embed service principles across the organisation.

As a Service Designer, you will:

• Lead end-to-end service design activity across complex customer journeys.
• Map current and future state services, identifying pain points, dependencies, and opportunities.
• Work within agile environments to uncover priorities, visualise outcomes, and define scope from a service perspective.
• Use research and insight to shape service improvements, ensuring solutions are grounded in real human needs.
• Facilitate workshops and stakeholder sessions to align on service vision, risks, and constraints.
• Champion human-centred design, constructively challenging business or technical limitations where needed.
• Collaborate closely with UX designers, researchers, product owners, engineers, and operational teams.
• Support the evolution of service design capability and ways of working across the organisation.
• Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders.

• A strong foundation in UX design, with clear progression into service design.
• Experience designing end-to-end services beyond individual screens or features.
• Confidence working across multiple touchpoints, channels, and operational processes.
• Strong journey mapping and service blueprinting experience.
• The ability to connect research insights to strategic service decisions.
• Excellent stakeholder management skills, including experience working with senior leaders.
• Resilience and adaptability in complex, fast-moving environments.
• A collaborative mindset and genuine passion for improving customer experiences.

• Excellent career development opportunities
• Birthday off + Wellness Days
• Flexible working