Level 3 Information and Communications Technician Apprenticeship

Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.

• Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
• Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
• Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
• Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
• Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
• Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
• Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience