More jobs:
Level 3 Information and Communications Technician Apprenticeship
Job in
Manchester, Greater Manchester, M9, England, UK
Listed on 2026-02-21
Listing for:
Best Apprenticeships
Apprenticeship/Internship
position Listed on 2026-02-21
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
- Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
- Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
- Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×