Systems Administrator

Overview

About CTI. Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.

Final date to receive applications: 27 February 2026

Department: Hosting

Location: Lancaster

• We break new ground. You ll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment.
• We get stuck in together. Genuine collaboration across all departments. Your ideas matter here, regardless of your role or how long you ve been with us.
• We stay curious. Continuous learning is essential. You ll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
• We own it. Full accountability and autonomy over your work means you ll build client relationships, see real-world impact, and be recognised when you go the extra mile.

You ll join our Hosting & Infrastructure function, a vital part of CTI that works across our Nublue hosting platforms and CTI s internal systems. We support a mix of cloud-native environments, managed infrastructure, and continuous improvement projects. The team operates with a strong focus on uptime, performance, and automation, maintaining close links with client support, delivery teams, and the wider tech group.

This role offers the perfect opportunity to dive into both platform engineering and technical support. You ll work closely with senior engineers to understand, maintain, and improve our critical client systems, getting hands-on experience from day one and learning what it takes to own a modern digital platform.

As a Systems Administrator at CTI, you’ll be a vital contributor to the infrastructure that powers our client-facing platforms and internal systems. This is a hands-on position where you will rapidly build your expertise by supporting our cloud environments and responding to live service issues. You will be expected to roll up your sleeves, learn quickly, and contribute to a robust 24/7 service.

• Service & Incident Response: Working closely with the support team to efficiently respond to technical incidents, system alerts, and client-reported escalations, ensuring minimal downtime.
• Platform Maintenance: Assisting with the day-to-day management and optimisation of client cloud infrastructure, with a primary focus on Azure.
• System Administration: Managing web hosting environments, including Linux servers and Plesk, to ensure platforms are stable, secure, and performing optimally.
• Infrastructure Support: Supporting platform security, managing backup processes, and maintaining access controls across various client and internal systems.
• Documentation & Knowledge Sharing: Creating and maintaining clear platform documentation, runbooks, and handover notes to drive team knowledge and process consistency.
• Collaboration: Working with senior engineers on continuous improvement tasks, learning how to monitor system performance and contribute to automation efforts.
• Availability: Participating in an out-of-hours 24/7 rota (on call) to provide consistent coverage and quick resolution for critical issues.

To thrive as a Systems Administrator at CTI, you ll need a genuine passion for technology and a foundation in system administration, coupled with a hunger to learn and solve problems. This is an ideal role for someone just starting out who has formal training or an established interest in IT infrastructure and is ready to execute bravely.

Key skills and experience include:

• Foundational Knowledge: Experience with or a qualification (such as an apprenticeship, degree, or entry-level certifications like CompTIA A+/Network+, Azure Fundamentals) in IT, Infrastructure, or Hosting Support is…