Microsoft 365 Support Engineer

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.

The Digital Workplace team enables staff and students to work, communicate, and collaborate effectively using Microsoft 365 and other modern collaboration tools. We manage, support and improve services such as Teams, SharePoint, One Drive, Power Platform and Exchange, ensuring they are secure, reliable, and easy to use. We also manage and support the adoption of M365 Copilot and other AI tools to help people work smarter and more efficiently.

Our focus is on delivering a seamless digital experience and continuously improving how the University works in a digital-first world.

Based within the Digital Workplace team, the Microsoft 365 Support Engineer play a pivotal role in supporting the University’s suite of collaboration and productivity platforms, ensuring they meet organisational needs; support staff and student productivity; and remain at the forefront of technological innovation. They will provide second and third-line support for the University’s Microsoft 365 (M365) platform and other associated collaboration services, ensuring they are reliable and secure.

In addition, the postholder will contribute to knowledge transfer, documentation and the upskilling of first-line support teams to improve service resilience and user experience. The role will also support selected legacy systems during transition periods and play a supporting role in projects to modernise, decommission or migrate these systems into the Microsoft 365 ecosystem.

The successful candidate should be able to demonstrate:

• Strong experience supporting Microsoft 365 in a large or complex organisation.
• Proven experience of providing second and/or third-line technical support (for M365 products).
• Good working knowledge of Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and Azure AD/Entra .
• Experience of automating administrative tasks using Power Shell, Power Automate or Microsoft Graph API.
• Experience supporting or transitioning from legacy IT systems.
• Experience creating technical documentation and knowledge articles.
• Ability to communicate technical concepts clearly to non-technical audiences.

Desirable qualifications: Microsoft 365 Certified Administrator Expert; other relevant Microsoft Certified qualifications, ITIL Foundation.

• Generous annual leave allowance, including Christmas/New Year closure
• Pension scheme membership to provide benefits for you and your family
• Well-being programme with counselling, fitness and leading sports facilities
• Learning and development opportunities
• Season ticket loans for public transport
• Cycle to Work Scheme
• Workplace nursery scheme
• Staff recognition schemes
• Staff discounts on a range of products and services including travel and high street savings. In fact, there are so many benefits available you can see more of them by clicking here

• IT Services:
  About us and ITS Practice Charter

Please contact our IT Resource Management Team
Email:

General enquiries:
Email: recruitmentserv

Technical support:

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

As an equal‑opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working – you can find out more here.

Blended working arrangements may be considered.