Technical Services Manager

Job Title:

Technical Manager

Location:

Greater Manchester

Employment Type:

Permanent

Overview

A growing IT services provider is looking for an experienced Technical Manager to lead a senior engineering team responsible for delivering complex customer projects and providing advanced 3rd line support when required.

This is a hands-on leadership role combining technical authority, operational oversight, and team development within a fast paced IT service environment.

Key Responsibilities

Lead technical design, implementation, testing, and transition of customer solutions into support.

Act as the senior escalation point for high-priority and complex incidents.

Oversee service quality across networking, security, cloud, infrastructure, and communications technologies.

Ensure strong governance around monitoring, patching, licensing, change control, and documentation.

Drive problem management and root cause analysis to improve service stability.

Mentor and develop senior engineers, creating clear progression pathways.

Collaborate with project and resource teams to ensure successful delivery and smooth project-to-BAU handovers.

Skills & Experience

Essential:

10+ years of experience working within IT - (MSP / VAR / Service Provider experience is highly desirable)

5+ years in a technical leadership role.

Strong expertise in routing & switching, firewalls/security, unified communications, and network monitoring.

Excellent troubleshooting and diagnostic capability across multi-vendor environments.

Desirable

Certifications:

CCNA (Enterprise/Security), Fortinet NSE, Microsoft Expert level, CCNP or equivalent.

Benefits

Life assurance (4× salary)

25 days holiday + bank holidays

Additional Christmas leave and birthday off

Health cash plan

Employee wellbeing programme

Ongoing learning & development

Applicants must have the right to live and work in the UK