Customer Service CRM Support Specialist; Salesforce), EMEA – FTC

Here at Hologic it is our purpose to enable healthier lives everywhere, every day.

We are driven by our passion to become the global champion for women’s health.

We achieve this by fulfilling our promise to bring The Science of Sure to life.

We are looking for a skilled and experienced

H1 Service Enablement Specialist, EMEAto join ourEMEA Service Enablementteam.

The role combines day-to-day operational support with the co-ordination of quarterly and project-based changes, acting as a bridge between Business and IT so that system changes are well understood, properly tested and successfully adopted across the regions.

• Provide daily operational support for Salesforce:
  User and access queries, simple configuration questions, troubleshooting, routing issues.
• Review planned development and release content to identify which changes impact EMEA functions, processes or data.
• Create and maintain test cases, co-ordinate EMEA business testers and organise pre-testing and UAT calls.
• Work closely with IT and project teams during development and releases, including testing support, defect management and hyper-care.
• Plan and organise your workload across day-to-day support, quarterly releases and project tasks, documenting outcomes and achievements.
• Update and maintain H1 / Salesforce training documentation so materials remain accurate, current and aligned with released changes.

• Solid understanding of Salesforce Service Cloud and Field Service concepts and their use in a service organisation.
• Experience with core service and field service processes and how they are reflected in H1.
• Ability to work confidently with data and databases to support reporting, troubleshooting and testing.
• Familiarity with system change and release processes, including requirements, testing, deployments and hyper-care.
• Awareness of how H1 integrates with other systems, ERP/Oracle and the impact of changes on end-to-end processes.
• Good organisational and time-management skills to balance operational support, testing and project activities.
• Confidence co-ordinating and engaging stakeholders of testers, regional reps, IT and project teams across regions and functions.

• Be part of a company that is making a difference in women’s health.
• Work in a supportive and collaborative environment that fosters professional growth and development.
• Competitive salary, bonus structure, and comprehensive benefits package.
• Opportunity to work with cutting-edge technology and innovative products.

If you are a dedicated service professional with a passion for improving women’s health, we encourage you to apply for this exciting opportunity with Hologic.