User Researcher; SC Eligible - Consultant - Digital Excellence

Position: User Researcher (SC Eligible) - Consultant - Digital Excellence
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.

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Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.# User Researcher (SC Eligible) - Consultant - Digital Excellence Glasgow, London, Manchester, Newcastle Bank House##
** Your Role*
* • Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that  helps develop a better understanding of our clients’ users.

• Contribute to creating better products and services that solve users’ problems and meets their needs.

• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.

• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.

• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.

• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.

• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.

• Help to embed user-centred design and user research best practices into teams and the wider business.

Essential
• Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.

• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.

• You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)  
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles  
• Strong storytelling, communication, stakeholder management, and facilitation skills.

• Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.

• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.

• Understanding of a range of tools and practices for in-person and remote research.

Bonus skills
• A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.

• You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.

• A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.##
** Your Profile
** Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.##
** What you'll love about working here*
* • Work as part of a collaborative, cross-disciplinary design community shaping digital transformation for major public and private sector clients.  
• Play a central role in growing our design capability and influencing the future of design at Capgemini Invent.  
• Access to ongoing training, certifications, and professional development opportunities.  
• A hybrid working model that promotes flexibility, balance, and collaboration.##
** Need to know
** At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where…