Senior Service Designer

Company Description

Version 1 has celebrated over 30 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, Out Systems and Snowflake. We’re also an award‑winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded:
Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital‑first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest‑growing consultancies globally.

We're looking for a strategic, systems‑minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end‑to‑end services that are accessible, efficient, and centred around real user needs.

Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability.

TDG tackles complex, systemic challenges – using research, evidence and data‑driven insight to break them down and shape solutions that work for real users.

Our work includes designing and delivering services that enable prisoners to receive more tailored support, applying a system lens to reduce the cost of hiring teachers across schools, and coaching teams to embed user‑centred practices within some of the world’s most prestigious organisations.

We embed user‑centred design principles in how we work, leading with empathy and curiosity. Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no‑blame culture. We value diversity of background, identity, experience and thought – creating an environment where people do their best work and deliver better outcomes.

• Comfortable with ambiguity – you help teams find direction when the path isn’t obvious.
• An insight‑driven influencer – you seek out insight, communicate it confidently, and use strong stories to align people and shift direction when needed.
• Strategic – you think beyond the immediate problem to design services that are scalable and built to last.
• Inclusive by default – you champion accessibility and inclusion intuitively.
• Commercially aware – you understand how service design delivery relates to commercial realities like contract scope, budget appetites, and future opportunities.
• A clear communicator – you communicate complex ideas simply, adapting to different audiences and contexts.
• Evidence‑led – you use research and insight to inform decisions and stand behind them.
• A system thinker – you understand how services operate end‑to‑end, recognising the interplay between people, processes, policy, data and technology to design solutions that work in the real world.
• Emotionally intelligent – you navigate stakeholder dynamics and handle difficult conversations constructively.
• Experienced – you have a strong track record of leading end‑to‑end service design, from shaping the problem through to delivering measurable impact.
• A multiplier – you…