Incident Response – Engagement Coordinator

S-RM is a global intelligence and cyber security consultancy. Since 2005, we've helped some of the most demanding clients in the world solve some of their toughest information security challenges. We're committed to developing sharp, curious, driven individuals who want to think critically, solve complex problems, and achieve success. Our culture values wellbeing, learning, and ideas.

Our Cyber Security division is the fastest-growing part of S‑RM. The cyber sector is always evolving, and our Advisory, Ethical Hacking, and Incident Response practices are in more demand than ever. We're building a team to meet this challenge. We don't get too hung up on hierarchy or bureaucracy. If your ideas are good enough, we'll empower you to implement them.

If you're the best person to talk to a customer, you'll get that opportunity, regardless of the title in your email signature. And when you need a hand, your team will always have your back.

We also don't believe there's a typical cyber security professional. We've built a team of intelligence analysts, technical specialists, software developers, investigators, risk managers, and more. You'll always find a range of perspectives and expertise to help you learn and grow.

The Incident Response Engagement Coordinator supports S‑RM's Incident Response teams by owning and coordinating the administrative, operational, and process‑driven activities required to successfully run cyber incident response engagements. This role provides end‑to‑end case administration support across the incident lifecycle enabling Engagement Leads (ELs) and senior Incident Response leadership to focus on client management, technical oversight, and strategic decision‑making. The role acts as part of a central operational hub, working closely with Engagement Leads, management, the wider Operations team, Finance, and external stakeholders (counsel, insurers, end clients) to ensure cases are launched, managed, and closed in a consistent, efficient, and well‑governed manner.

• Support case intake and kick‑off activities, including acknowledging incoming requests for scoping calls and coordinating such calls with ELs and senior IR management.
• Initiate internal case automation and onboarding workflows.
• Ensure accurate case setup across internal systems and tooling.
• Assist ELs in coordinating early‑stage logistics to ensure cases move smoothly from intake to active response.
• Act as an administrative point of contact during the initial stages of an engagement to reduce friction and delays.

• Prepare, issue, and manage LOEs at the direction of ELs and other consultants.
• Distribute LOEs to legal counsel, insurers, and clients, including via Docu Sign where required.
• Track LOE execution status, proactively chase signatures, and confirm completion.
• Coordinate kick‑off readiness once LOEs are fully executed, escalating issues or delays as needed.

• Support ELs in tracking budget consumption and maintaining financial oversight throughout engagements.
• Help coordinate uplift requests at the direction of ELs, including tracking hours used vs approved budgets, supporting preparation and circulation of uplift requests, and following up on approvals with insurers, counsel, or internal stakeholders.
• Work closely with ELs and Finance to maintain accurate and up‑to‑date financial data.

• Monitor billable time entry on a weekly basis, following up with consultants to resolve gaps and chase any missing time entry.
• Report Work in Progress (WIP) to Finance and support accurate forecasting and budget visibility on a monthly basis.
• Ensure WIP integrity, validating that all time held is justified and chargeable.
• Coordinate fast and accurate invoicing with the Senior Billing Coordinator at Engagement Lead direction, including collating the required information and supporting invoice approval workflows.
• Ensure accurate cross‑charging of billable time across relevant practice areas.
• Support payment chasing in coordination with Finance/Credit Control, escalating overdue items where appropriate.
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