Head of Orchestration

Head of Orchestration (16916)

We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team orting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party Service Desk, Tech Bars, and Executive Support Services.

You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback.

• Lead and manage cross-functional IT management capabilities across ITSO.
• Oversee Third Party Service Desk, Tech Bars, and Executive Support Services.
• Prioritise automation and service improvements, reviewing and acting on feedback.
• Support the execution of ITSO, automation, and integration strategies.
• Build strong relationships with customers, anticipating and responding to their needs.
• Inspire, influence, and empower teams, fostering a culture of servant leadership.
• Drive innovation and embrace change in a dynamic environment.
• Manage budgeting, financial planning (including show back/chargeback models), and IT governance.

• Significant and demonstrable experience in IT department leadership roles.
• Strong background in IT service management (ITSM) and ITIL.
• Proven experience in strategy, budgeting, and staffing.
• Excellent analytical, strategic, and conceptual thinking skills.
• Data‑savvy with strong data analysis capabilities.
• Effective influencing and negotiation skills in complex environments.
• Experience in budget planning and financial management.
• Ability to inspire, lead, and develop talent.

We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office.

• Competitive base salary
• Up to 30% bonus
• BAYE, SAYE & Performance share schemes
• Flexible benefits package
• Excellent staff travel benefits
• 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
• Discounted staff travel scheme for friends and family
• Annual credit for discount on easy
  
  Jet holidays
• ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
• Electric vehicle lease salary sacrifice scheme

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.