IT Support Manager

IT Support Manager – Manchester

Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.

Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.

This role is ideal for someone who thrives in fast‑paced environments, enjoys building high‑performing IT operations, and can balance strategic leadership with hands‑on technical expertise.

• Lead the company’s internal IT support and infrastructure operations
• Manage networking, cloud-hosted services, and enterprise systems
• Oversee the transition toward a modern Microsoft 365 and cloud-based environment
• Maintain and improve security, backup, and disaster recovery systems
• Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP

• Introduce and manage structured SLAs, KPIs, and incident management procedures
• Shift the IT function from reactive support to proactive service delivery
• Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
• Create and maintain systems architecture and technical documentation
• Manage vendors and ensure accountability across third‑party suppliers

• Lead, coach, and develop the IT team
• Support major infrastructure, cloud migration, and hardware transformation projects
• Assess emerging technologies and conduct cost‑benefit analysis for future investment
• Manage IT budgets and contribute to long‑term technology strategy

• Proven experience in a senior IT leadership or IT Support Manager role
• Strong background in infrastructure, networking, and cloud‑based IT environments
• Experience managing Microsoft 365, Entra , SharePoint, Teams, and virtualised server environments
• Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
• Experience with AWS or other cloud infrastructure platforms
• Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
• Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
• Strong service delivery mindset with experience implementing SLAs and operational KPIs
• Excellent troubleshooting, leadership, and stakeholder management skills

This is an opportunity to play a key role in a business‑wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high‑performing IT environment that supports long‑term business growth.

• Early finish every Friday
• Flexible working arrangements
• Company pension scheme
• Life assurance
• Private Medical Insurance