Technical Writer

Technical Writer

Department: Engineering

Employment Type: Full Time

Location: Manchester, UK

Reporting To: Khaled Kaloo

Interact provides enterprise‑grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.

Our team of customer‑focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.

Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.

We’re looking for a Technical Writer (Developer Documentation) to help us create clear, accurate, and technically rigorous documentation for our platform.

This is a hands‑on role focused on writing and improving technical content for a developer and IT audience. You’ll work closely with engineering and product teams to understand how our platform behaves and translate that into documentation that customers can rely on.

This role is ideal for someone who:

• Has a technical background (e.g. QA, software engineering, systems administration), and
• Wants to move into a documentation‑focused career, or
• Has early experience in technical writing but wants to deepen their technical expertise and developer‑facing content skills

A key requirement is the ability to read and understand code, and confidence working with technical concepts such as APIs, integrations, and system behaviour.

We are at a stage where the depth and quality of our technical documentation directly impact customer satisfaction, support efficiency, sales velocity, and product adoption. While the knowledge exists across the business, it is currently scattered, inconsistent, and unmanaged.

This role is about bringing engineering‑grade discipline to how we capture, organise, and deliver technical knowledge—turning documentation into a genuine competitive advantage.

You’ll play a key role in making complex systems understandable, reducing friction for both customers and internal teams, and enabling people to successfully adopt and scale our platform.

We’re looking for someone who combines technical understanding with strong communication skills.

• Ability to read and understand code (e.g. APIs, JSON, scripts, or similar)
• Comfortable working with technical concepts such as system architecture, integrations, and data flows
• Background in software engineering, QA, systems administration, or a similar technical field OR experience creating technical documentation
• Strong written communication skills, with the ability to explain complex topics clearly and concisely
• Experience working with or alongside engineering teams
• Curiosity and a desire to deeply understand how systems work

• Experience writing developer or API documentation
• Familiarity with tools such as:
  • Markdown, Git, or docs‑as‑code workflows
  • Knowledge bases (Confluence, Git Book, Read Me, Zendesk Guide)
• Basic coding ability (e.g. JavaScript, Python, or similar)
  Experience with REST APIs, webhooks, or integrations
• Exposure to SaaS products or enterprise software environments
• Interest in how AI and search interact with structured content

• Create and maintain clear, accurate documentation covering:
  • Platform behaviour
  • Feature interactions and constraints
  • Configuration considerations and limitations
• Produce content for a technical audience (developers, IT admins, integration engineers)
• Write documentation that explains not just how features work, but also what to consider when using them
• Create and maintain code examples, API documentation, and configuration guidance

• Collaborate with engineers and product managers to understand…