Support Technician

Join Permaconn

At Permaconn, we make connectivity easy. We deliver advanced alarm communication solutions trusted by installers, Alarm Receiving Centres, and critical infrastructure customers, with over 2,000,000 connected services globally and a growing presence in the UK & Ireland.

We are looking for a Level 1 Support Technician to join our Manchester team. In this role, you will be the first point of technical support for customers and partners using our alarm communicator hardware and software, helping resolve issues quickly and delivering a great customer experience.

This is a great opportunity for someone early in their technical support career who wants hands‑on experience in security communications technology, networking, and customer support within a fast‑paced and growing business.

• Provide first-line technical support for Permaconn alarm communicator devices and related systems.
• Respond to support requests via phone, email, and ticketing systems in a timely and professional manner.
• Troubleshoot connectivity, signal transmission, hardware, and configuration issues.
• Support customers and installers with setup, firmware updates, and network integration.
• Escalate more complex issues to Level 2 support or engineering teams when needed.
• Keep accurate records of support requests, troubleshooting steps, and outcomes.
• Contribute to team knowledge sharing and continuous service improvement.
• Occasionally travel within the UK to attend site visits to investigate or help resolve technical issues.

• 0–2 years of experience in a technical support, helpdesk, or similar customer support role.
• A basic understanding of alarm communicator technology and network protocols such as TCP/IP and UDP.
• Strong communication skills and a customer‑focused approach.
• Good problem‑solving ability, attention to detail, and the confidence to manage multiple priorities.
• Comfort working in a fast‑paced environment and accountable for support performance measures.
• Familiarity with ticketing systems and remote diagnostic tools would be an advantage.
• A flexible attitude to working hours and willingness to travel within the UK and overseas when required.
• The role will be in included in the on‑call rota.

• Previous experience supporting security alarm communication devices.
• Knowledge of British and European security industry standards and regulatory requirements.
• Basic networking knowledge including firewalls, ports, and IP addressing.
• Technical certifications or training related to security communications or IT.

If you are looking to build your technical career with an innovative and growing business in the security technology space, we would love to hear from you.