Digital Delivery Analyst

Digital Delivery Analyst - London (hybrid working) Up to £45,000 PA plus benefits An exciting opportunity has arisen for an ambitious and analytically minded Digital Delivery Analyst to join a growing digital delivery function within a large-scale environment. This is a newly created position following a wider business restructure, offering the successful candidate the chance to shape the role and make a genuine impact from day one.

You'll support the delivery and ongoing enhancement of a customer-focused digital platform used across complex operational environments. The role offers a varied workload combining reporting, analysis, coordination, stakeholder communication and governance support. Working within a small, collaborative team, you'll gain excellent exposure across digital delivery, operational performance, compliance and platform improvement initiatives.

Key Responsibilities:

* Support the planning and coordination of platform releases and delivery activities
* Produce and maintain delivery performance reports, service review reports and operational updates for internal and external stakeholders
* Analyse business and operational requirements and help translate them into clear delivery actions
* Track risks, dependencies, timelines and delivery progress
* Create and maintain accurate reporting documentation
* Support ongoing audit activity through documentation management and evidence gathering
* Maintain logs relating to defects, risks, actions and dependencies
* Coordinate with testing teams to support User Acceptance Testing (UAT) activities
* Help prepare testing plans and track outcomes
* Support change requests and continuous improvement initiatives
* Assist with smoke testing and release support where required
* Provide clear and timely updates to internal stakeholders and external partners
* Liaise with suppliers and delivery teams to ensure requirements and deadlines are met
* Support ticket management processes and service-related communications Requirements:
* Excellent communication skills with the ability to engage confidently across teams
* Strong analytical and reporting capability
* Highly organised with strong attention to detail
* A proactive, adaptable approach and willingness to learn quickly
* Comfortable working in a fast-paced, evolving environment
* Experience with in digital platforms, technology delivery, operations, or service environments would be advantageous